Shipping & returns
Free shipping, plainly stated.
Every US order ships free. No minimum, no threshold, no upgrade tier at checkout.
What to expect
Business days to process
Orders placed before 2pm ET on a business day are usually picked the same day. Weekend orders process Monday.
Business days in transit
Standard delivery within the continental US. Alaska, Hawaii and Puerto Rico add roughly a week.
Nights to return it
If the mount doesn’t suit your wall or the fit is wrong, we cover return shipping within the US.
Rates
| Destination | Cost | Estimated arrival |
|---|---|---|
| Continental US | Free | 7–14 business days |
| Alaska, Hawaii, Puerto Rico | Free | 12–21 business days |
| APO / FPO addresses | Free | Varies — email us first |
| Outside the US | Not shipping internationally yet. Join the list on the product page and we’ll say when we do. | |
Details
When do I get tracking?
A tracking number is emailed when the label is created, usually within two business days of ordering. Tracking can take another day or two to show movement — that gap is normal and doesn’t mean the parcel is lost.
Can I change my address after ordering?
If the order hasn’t shipped, yes — email us with your order number and the corrected address. Once a label exists we can’t redirect it, but we’ll reship if it comes back to us.
What if it arrives damaged?
Photograph the unit and the box and email both with your order number. We ship a replacement without asking for the damaged one back.
How do returns work?
Email within 60 nights of delivery. We send a prepaid label; you pack the unit with both mounting plates and the cable. Refunds land on the original payment method within five business days of arrival. Used units are fine — that’s the point of a trial.
What does the warranty cover?
Two years on the lamp and electronics from the delivery date. Your order number and a photo of the unit is enough to start a claim — no receipt hunting.
Do you charge restocking fees?
No. No restocking fee, no return shipping cost inside the US, no deduction for a used unit.